24HourFlex is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. 24HourFlex collects information from our users at several different points on our website.
In order to use this website, a user must first complete the registration/employee profile form. During registration a user is required to give their contact information such as name, email address, date of birth, Social Security Number, home or business address. This information is used to fulfill product orders and to contact the user if there are problems. 24HourFlex cannot process a user’s order without the registration information or allow access to the secure portion of the website, as we need to verify status and eligibility. It is optional for the user to provide demographic information, but encouraged so we can provide a more personalized experience using our services.
Product Orders / Benefit Elections
We request information from the user on order forms. To make an order or benefit election, the user must have logon access to our site, and must have provided contact information (like name and shipping address) and possibly financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated information with our partners such as purchase trends and demographic data. This is not linked to any personal information that can identify any individual person.
We partner with other parties to provide specific services. We contract with third party vendors to assist us in delivering our services to our customers. These vendors include claims processors, data processors and fulfillment houses. They perform services on our behalf to our customers. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This website contains links to other sites. Please be advised that 24HourFlex is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user also has a choice to fill out the survey anonymously. Information requested may concern 24HourFlex processes, website usage, planned purchases and requested features. Contact information will be used to verify the validity of the input. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this 24HourFlex website or for future product development.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline.
When our registration/profile asks users to enter sensitive information such as date of birth, home address and social security number, that information is encrypted using SSL. During this process, the user creates a username and password that establishes their account. Once the account is established, users must log on to update their profile, place orders or review account status – all of which are done on secure pages. While on a secure page, such as the registration or My Account page, the icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer will show a ‘locked’ status.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific function – such as customer support – are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to any applications.
All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you can send an email to info@24HourFlex.com.
Confirmation Email & Selected Correspondence
We send all new members a confirming email to verify user information and purchases. Established members may periodically receive information on products and service enhancements or survey requests regarding the use of our site. Out of respect for the privacy of our users we present the option of not receiving these types of communications. Please see our opt-out statement below.
Updating Personal Information
If a user’s personally identifiable information changes such as the delivery address, we provide a way to correct, update or remove personal data that is provided to us. This can be done at the Employee profile section of the website, via email to firstname.lastname@example.org or by calling 1.800.651.4855. User’s personal information can also be updated based upon data provided to 24HourFlex from their employer.
Our users are given the opportunity to opt-out of receiving communications not directly related to our site. For example, we may survey our users for information about their use of our site and services or about their interest in possible new products and service enhancements. Information on how to opt-out is included in our user agreement and can be made by contacting our customer service center.
Users who no longer wish to receive our correspondence or promotional materials from us or any partner acting on our behalf may opt-out of receiving these communications by replying to unsubscribe in the subject line of the email or by emailing us at email@example.com.
Notification of Changes
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
P.O. Box 3789
Littleton, CO 80161