How to Log In to Your Consumer Portal

To access your account, go to www.24hourflex.com and hover your cursor over EMPLOYEES.  Then select LOG INTO MY ACCOUNT to go to the login screen.  Enter your Username and Password, and then click the LOGIN button to continue.

If you have never logged in to your account before, your username and password will follow this structure:

  • Username: The first letter of your first name + your full last name + the last four digits of your social security number (e.g. JSmith1234).
  • Password: The last four digits of your social security number (e.g. 1234).

For example, a participant with the name John Smith and a social security number of xxx-xx-1234 will have a username of JSmith1234 and a password of 1234.

Login

Once you log in, you will be prompted to add three security questions. These security questions will be used if you ever need to re-set your password. After you have provided answers to all three questions, click “Next”.

Security Questions

On the next page, you will be asked to change your username and password. We recommend changing to your username to something easier to remember (like your email address). New passwords must be at least six characters in length, and must contain a mix of upper case, lower case, and numbers. After you have updated your login information, click “Next.”

 

You will then have access to your online account! Want to learn how to navigate your portal and perform the most important tasks associated with your account? You can read our training post here or watch our video that gives an overview of the Consumer Portal here.

Other Helpful Topics:  Login,  Change Login,  App Login,  Chat,  Overview,  File a Claim,  Card Status,  Replacement Cards/Lost or Stolen Cards,  Dependent/Spouse Cards,  HSA Tax Statements,  HSA Transaction,  HSA Fees,  Upload Receipts, Making Repayments,  Direct Deposit,  FSA Store,  RMI,  Update Notification Preferences,  Eligible Expenses,  File HRA Claim,  Card Use Verification,  Downloading the Mobile App,  App Overview,  Why Ask For Receipts?,  Preparing For Legendary Service.