Debit Card Follow-Up Process

Debit Card Verification

Any time you use your 24HourFlex Debit Card to pay for an eligible expense that has a dollar amount that is not equal to a co-pay or a multiple of a co-pay, you may need to submit documentation verifying the transaction. You may submit this documentation in one of two ways:

  • Online Account

    Log in to your online account at to view the transaction information and to upload an itemized statement. After logging in, you will see a notification in your message center telling you that receipts are needed. After clicking on the link, you will be able see details of the transaction that requires a receipt. Click on the link to “upload receipt” found on the right of each transaction line, and upload your receipt to verify the expense.

  • 24HourFlex Mobile App

    Submit receipts using the 24HourFlex Mobile app (Android and iPhone). After logging in to your account using the same username and password as your online account, you will see a notification in messages at the bottom of the screen. Click on messages to view and select the transaction(s) you want to submit a receipt for. After selecting a transaction, scroll down to click on “New Receipt,” which will allow you to take a photo of your receipt and upload it automatically to 24HourFlex.

Verification Process Timeline

Every time you use your 24HourFlex Debit Card to make a purchase that requires a receipt, we will send you reminders that give details about how you can submit documentation. See the timeline below for sample email reminders and details about when reminders will be sent to you.

**Note: Card will remain suspended until the information is submitted or the amount owed is fully repaid.