COBRA: Member Portal Overview

An integral part of our broad service is offering the Member Self-Service Portal. The Member Portal is designed to give you secure, 24 hour access to manage your continuation under the employer’s existing group health plans. We encourage you to use the powerful tools contained in the Member Portal for your COBRA duration. Examples of the information and tools you’ll find on the Member Portal include:

View Payment Information (last received and next due)
Look up Coverage Information (plans and critical dates)
Download copies of all communications we’ve sen to you
Get a form to signup for automatic monthly withdrawals (ACH) from a checking or savings account (no fees)
Make Payments Online (VISA, MasterCard, or E-Check)($20 convenience fee associated with each payment)

Please see COBRA: How To Log Into Your Member Portal And Make Your Election for information on getting logged into your portal.

The Member Portal HOME page gives you access to MAKE PAYMENT, PROFILE, PAYMENT INFO, PREFERENCES, COMMUNICATIONS, MESSAGES, and ELECTION. Selecting the 24HOURFLEX logo in the upper left, will always bring you back to your HOME page.

The PROFILE section is divided into three sections including PERSONAL INFO, PRODUCT SELECTIONS, and REGISTRATION INFO. The PERSONAL INFO subsection, allows you to view relevant data such as address, SSN, email, birth date, client, and member ID. Keeping your contact information updated is important as notifications, mailings, and other communications can provide important information for your continuation. To edit your personal information, select the golden pencil located to the right of your name.

PRODUCT SELECTIONS: This section allows you to view your current enrollments, coverage levels, effective dates, and each plan’s respective monthly premium amount.

REGISTRATION INFO: This section gives you a quick view of your username, registration code, and registration date.

The next major section is PAYMENT INFO. Here you will have access to PAYMENT SCHEDULE, PAYMENT SUMMARY, RECURRING PAYMENTS, and PAYMENT HISTORY. The first subsection is PAYMENT SCHEDULE, which displays a graph of amounts owed in future months.

PAYMENT SUMMARY: This section displays information on the last payment made and the next payment due.

RECURRING PAYMENTS: Here, you can set a schedule for future premium payments (ACH).

PAYMENT HISTORY: View a log of your previously made payments in this subsection.

The PREFERENCES section is broken into two parts including LOGIN and COMMUNICATIONS. The LOGIN subsection allows you to view and edit your login information. To edit your password, select the golden pencil located to the right of your name.