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COBRA: Member Portal Overview

An integral part of our broad service is offering the Member Self-Service Portal.  The Member Portal is designed to give you secure, 24 hour access to manage your continuation under the employer’s existing group health plans.  We encourage you to use the powerful tools contained in the Member Portal for your COBRA duration.  Examples of the […]


COBRA: Making Your Monthly Premium Payments

Several options exist for making your premium payments. Check, Money Order, or Cashiers Check ACH (automatic monthly withdrawals from a checking or savings account)(no fees) Online Payment (VISA, MasterCard, or E-Check)($20 convenience fee associated with each payment)   PAYMENTS VIA CHECK Please make checks payable to 24HourFlex. Mail checks to 24HourFlex PO Box 2440 Omaha, NE […]


What is COBRA?

Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1986 Department of Labor:  Health Care Continuation Coverage; Final Rule OBRA stands for the Consolidated Omnibus Budget Reconciliation Act, which became law in 1986. COBRA gives you the right to choose to temporarily keep the group health insurance benefits that you would otherwise lose after you reduce your […]


How To File An HRA Claim

*Please Note:  Filing an HRA claim is for requesting reimbursement on out-of-pocket expenses.  Most HRAs cover medical deductibles only, and therefore EOBs (Explanation Of Benefits) from your insurance are required for substantiation.  Specifically, these documents show how much money has been applied towards the deductible.* Step 1:  From your account HOME page click the FILE A CLAIM […]


What To Do When More Information Is Being Requested (RMI). Receipt Status: New Needed

In accordance with IRS regulations, valid receipts have three elements that must be present for substantiation. Date of Service or Purchase Description of Service or Product Responsibility or Costs More information will be requested when one or more of these elements is missing from the provided documentation, or if accompanying documentation like a Letter Of […]