The 24HourFlex Debit Card Has a New Look!

This fall, we will begin replacing the red Debit Cards with new blue Debit Cards!

Debit Card 101

CARD OVERVIEW

Using your 24HourFlex Debit Card helps you keep cash in your wallet and makes accessing your FSA / HSA funds easy. Your Debit Card is loaded with the current balance in your account and can be used, instead of cash, to pay for qualified health care expenses such as:

  • Prescription and health plan copayments, deductibles and coinsurance
  • “Amount Due” on medical and dental statements
  • Orthodontics
  • Mail-order or online prescription invoices
  • Vision services and eyeglasses
  • LASIK surgery
  • Eligible over-the-counter (OTC) items

You’ll simply swipe your Debit Card each time you incur a qualified health care expense and the amount of your purchase will be deducted from your FSA|HSA – automatically. You’ll have no claim forms to complete, and you won’t have to wait to get a check in the mail. You can check balances or account details anytime – in your Consumer Portal or via the 24HourFlex Mobile App.  It’s that easy!

IT’S IMPORTANT TO SAVE YOUR RECEIPTS!

Your 24HourFlex Debit Card will definitely improve your cash flow. However, be aware that the IRS requires the Card be used only for eligible expenses. Most of the time, we can verify the eligibility of the expense automatically. Yet, there are instances when you’ll receive a letter/notification asking you to furnish an itemized receipt to verify the expense. When you receive such a request, make sure you submit the receipts as soon as possible to avoid having your Card suspended until receipts have been submitted and approved. For instructions on how to upload a receipt, click here.

WHAT IS AN ITEMIZED RECEIPT?

An itemized receipt must include (1) the merchant or provider name, (2) the service received or item purchased, (3) the date of service, and (4) the amount of the expense. Cancelled checks, handwritten receipts, card transaction receipts or previous balance receipts cannot be used to verify an expense.

USING YOUR CARD IS AS EASY AS 1-2-3!

Look for additional information about how to use your new 24HourFlex Debit Card included with your card packet in the mail. We hope you enjoy this new exciting feature of your FSA|HSA! For additional Debit Card information, you can also visit our main Debit Card page here.

Frequently Asked Questions

  • When Will the Card Be Replaced?

    If you are an EXISTING participant and currently have a red 24HourFlex Debit Card, you will receive a new blue card in the mail when your red card expires. You can find the expiration date on the front of your red card. If you are a NEW participant who enrolled this fall, you will receive your blue Debit Card in the mail, just like normal.

  • How Do I Know When My Blue Card Comes?

    When your red card expires OR when you enroll in a 24HourFlex account for the first time, you will receive two blue 24HourFlex Debit Cards at your home address for you and your family members to use. The cards will arrive in a special envelope that looks like this — so please don’t throw it away!

    Envelope

  • Do I Have to Order Myself New Cards?

    Nope! Your new cards will come in the mail automatically after your current card expires. You don’t have to do anything to get the new blue cards.

  • Will my Dependents Also Receive New Blue Cards?

    When your red card expires, we will send you two blue cards in the mail, which your spouse or child can use to pay for their expenses. If you need more than one extra card, you will need to log in to your Consumer Portal and order more cards for your additional dependents. If you had ordered additional cards in the past and your dependents have their own red card, those will not automatically be re-ordered; you will have log in to your Consumer Portal and re-order cards for your dependents when their red cards expire.

  • Does This Change How the Debit Card Works?

    Not at all. This is a design change only; the new blue 24HourFlex Debit Card will function in exactly the same way as the previous one.