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How To File A Claim Through Your Secure Online Portal

*Please Note:  Filing a claim is for requesting reimbursement on out-of-pocket expenses.  This is not the process for card use verification.*

Step 1:  From your account HOME page click the FILE A CLAIM button.

HOME page

Step 2:  Begin creating the reimbursement by selecting the PAY FROM account and the PAY TO account.  Click the NEXT button when you are ready to continue.

fileclaimnew1

Step 3:  UPLOAD VALID DOCUMENTATION and select Next to continue. Uploading your receipts is the ideal and most secure method for submitting documentation.  Alternate methods for submitting receipts include email, fax, mail, and drop-off (all alternate methods require the printable claim confirmation).

Upload

Step 4:  Enter all required information (* indicates required field), and then click NEXT to continue.

ClaimDetails

Step 5:  Submit the claim from the TRANSACTION SUMMARY page.  From the TRANSACTION SUMMARY you will have the option of adding another , removing, updating/editing, and submitting the claim(s).  You will be required to check the I HAVE READ, UNDERSTAND, AND AGREE TO THE TERMS AND CONDITIONS box before you can select SUBMIT.

transaction summary

Step 6:  Congratulations!  You have successfully filed you claim.  If you were unable to upload the receipt, you may select CLAIM CONFIRMATION FORM to use with alternate submission methods.  (See below for an example of the claim confirmation form, which must accompany all claim receipts submitted via fax, email, or mail.)

Transaction Confirmation

CLAIM CONFIRMATION FORM:  These documents are generated each time you file a claim.  Please include them as the cover page when faxing, emailing, or mailing in your receipts.  You do not need this document if you are uploading receipts through your secure online portal.

claim confirmation

Keep an eye on your account for important notifications.  Pending reimbursements will appear in the MESSAGE CENTER on your HOME PAGE.

*Once the claim is submitted, you will have the option to print the claim confirmation page.  

 **If you do not have the ability to upload your receipts, please use the printable claim confirmation page as the fax cover page or accompanying attachment to an email (the fax number/email address is located on the printable confirmation page).

***Processing on new claims for reimbursement typically takes 1 to 2 business days.

 

Other Helpful Topics:  Login,  Change Login,  App Login,  Chat,  Overview,  File a Claim,  Card Status,  Replacement Cards/Lost or Stolen Cards,  Dependent/Spouse Cards,  HSA Tax Statements,  HSA Transaction,  HSA Fees,  Upload Receipts, Making Repayments,  Direct Deposit,  FSA Store,  RMI,  Update Notification Preferences,  Eligible Expenses,  File HRA Claim,  Card Use Verification,  Downloading the Mobile App,  App Overview,  Why Ask For Receipts?,  Preparing For Legendary Service.