File A Claim

When Do You Need to File a Claim?

If you pay for an FSA-eligible medical or dependent care expense out of pocket, you can file a claim to be reimbursed with money from your Flexible Spending Account (FSA). The best and easiest way to file a claim is either online through your 24HourFlex Consumer Portal or on your mobile device using the 24HourFlex Mobile app. For step-by-step instructions on how to submit a claim using either of these methods, please click on the links to the right.

Once your claim has been approved, you can receive your reimbursement in one of two ways. The first (and default) option is to receive a check in the mail. The second and fastest way for you to receive your money, however, is to set up Direct Deposit, so that your money can be quickly deposited straight into your bank account. To learn how to set up direct deposit, click on the link to the right.

Remember, you cannot be reimbursed for an expense that is not an approved FSA expense. If you’re not sure whether your out-of-pocket expense is eligible for reimbursement, please click on the link below for a list of eligible FSA expenses or visit the FSA Store website.

How Do You File a Claim?

  • Consumer Portal

    Click here for step-by-step instructions on how to file a claim online through your secure Consumer Portal.

     Having trouble uploading a file that’s 2MB or less? Read our posts on how to reduce file size on a PC and on a Mac.

  • 24HourFlex Mobile App

    Need to file a claim on the go? Click here to learn how to file a claim on your mobile device using the 24HourFlex Mobile app.

  • HRA Claim

    Click here to learn how to file a claim for your Health Reimbursement Account.

  • Set Up Direct Deposit

    The fastest way for you to be reimbursed for claims you submit is through direct deposit. Click here to learn how to set up direct deposit for your account.