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Determining File Size, Reducing File Size (2MB Max), And Converting To .PDF (PC)

When uploading documentation for substantiation through your CONSUMER PORTAL, you must make sure the file size is less than or equal to 2MB.  This guide is designed to help you find your file size, reduce the file size if necessary, and convert files to .PDF (PC).   1MB=1000KB Determining The File Size To find the […]


How To File An HRA Claim

*Please Note:  Filing an HRA claim is for requesting reimbursement on out-of-pocket expenses.  Most HRAs cover medical deductibles only, and therefore EOBs (Explanation Of Benefits) from your insurance are required for substantiation.  Specifically, these documents show how much money has been applied towards the deductible.* Step 1:  From your account HOME page click the FILE A CLAIM […]


Eligible Expenses

General Eligibility List For Items & Services Note: Pre-payment for services is not allowed. All expenses must be incurred prior to payment with 24HourFlex card or prior to requesting reimbursement from your FSA.  For a more detailed and complete list, please refer to the eligibility list. Resoureces: Letter of Medical Necessity & Over the Counter Prescription Template […]


How To File A Claim Through Your Consumer Portal

*Please Note:  Filing a claim is for requesting reimbursement on out-of-pocket expenses.  This is not the process for card use verification.* Step 1:  From your account HOME page click the FILE A CLAIM button. Step 2:  Begin creating the reimbursement by selecting the PAY FROM account and the PAY TO account.  Click the NEXT button when you are ready […]