Welcome to your Consumer Portal! In your portal, you have many tools and resources available that will make your life easier as you navigate your benefits. Here is a description of what you can find under each main tab in your portal.

Home Page: This is first thing you will see when you log in to your account. On the left, you can quickly see your available balance or file a claim in the I WANT TO section. In the middle of the page, you will see the MESSAGE CENTER, which is where you will see important notifications about your account, including requests for more documentation. On the bottom of the page, you can see a QUICK VIEW of paid claims by category, election summary, and contributions.

Hover over the numbered hotspots on the image below for more details!


I Want To

From this section, you can File a Claim or Manage Your Expenses. You should file a claim if you want to be reimbursed for an eligible item or service that you paid for with your personal money instead of money from your FSA. Under Manage Your Expenses, you will be able to see a complete record of where you have spent your FSA or HSA, including the status of any submitted claims.


Available Balance

Here is where you can see the available balance for each of your accounts. If you use your debit card or file a claim, your balances will automatically and immediately update, so you always have an up-to-date total.


Message Center

This is an important section in your Consumer Portal, because it will show any outstanding requests from 24HourFlex. For example, if you get a request from us for more documentation for a card transaction, you will see a “Receipt Needed” message in the Message Center. Check back here often!


Quick View

In the Quick View section, you can see a visual representation of what you have used your FSA or HSA funds to purchase during the current Plan Year. By clicking the arrow to the right, you can also see a chart of your contributions to-date and any contributions made by your employer (if applicable).

Important Plan Dates:  Hover your mouse over the small grey info circle (above the available balance) to see important plan dates.  The final service date is the last day to incur new expenses for the selected plan.  The final filing date is the last day to file claims for reimbursement on out-of-pocket expenses incurred during the plan year.

 plan dates3

Accounts Page:  This gives you an overview of current and recent plan years, as well as provides access to account activity, claims, and payments.  Account activity will show all account transactions including payroll deductions and contributions.

accounts page2

Profile Page:  This gives you the ability to change/update your personal information, add dependents and beneficiaries, add/edit banking information, see the status of your card, report your card as lost/stolen, order replacement cards, order cards for added dependents, and change your login information (password, username, and security questions).

Profile Page

Statements & Notifications Page:  This section allows to see your statements (tax documents for HSA participants will display here), and your notification history.  Notifications may include card verification requests, advice of deposits, denial letters, ineligible expense notifications, and requests for more information.

Statements & Notifocations Page

Tools & Support Page:  This is where you can find useful forms, plan summaries, rules and agreements, change your payment method, find information on downloading the mobile app, access the FSA Store, and see our contact information.

Tools & Support Page

Dashboard Page:  The Dashboard is the best place to see all of your expense activity.  The Dashboard defaults to the current calendar year.  On the left side of the page you can select all dates or specific years.  Other filters are available on the left as well if you need to manage the data being displayed.  Selecting an expense listed on the Dashboard will reveal more details including the claim number, date of service, account, requested-on date, expense category, amount paid/reimbursement status, the source of the expense (online or mobile claim / Debit Card), and the receipt status.  This drop down section will also provide an Upload Receipt(s) and a View Receipt(s) option if applicable.

Dashboard Page

Other Helpful Topics:  Login,  Change Login,  App Login,  Chat,  Overview,  File a Claim,  Card Status,  Replacement Cards/Lost or Stolen Cards,  Dependent/Spouse Cards,  HSA Tax Statements,  HSA Transaction,  HSA Fees,  Upload Receipts, Making Repayments,  Direct Deposit,  FSA Store,  RMI,  Update Notification Preferences,  Eligible Expenses,  File HRA Claim,  Card Use Verification,  Downloading the Mobile App,  App Overview,  Why Ask For Receipts?,  Preparing For Legendary Service.